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Your dashboard

Getting help from Scott

How to send Scott a change request, text him, ask Scout about your dashboard, and find answers in this help center.

Updated

There's no ticket system. Send Scott a request from your dashboard, or text him directly. For quick questions about your own dashboard, ask Scout, the assistant built into it.

Send Scott a change

  1. Open Website, then Requests, and tap Start a request.
  2. Pick what kind of change: Change words or prices, Swap or add photos, Hours, phone or address, Add or remove a service, Something looks wrong or Something else.
  3. Pick the page, or Whole site or not sure.
  4. Tell Scott what to change. Add photos or files if they help, up to 10.
  5. Pick how soon: This week or Whenever. Within 48 hours comes with Pro.
  6. Look it over and tap Send to Scott.

The Requests page asking What kind of change, with the Received, In progress and Done columns below

Follow it to done

  1. Your request shows under Received, then In progress, then Done.
  2. When it's done you get an email with what changed, the time it took and a link to see it live.
  3. Updates keeps everything Scott has done on your site, month by month.

Text Scott

  1. Text (781) 217-3165, the KingsWay business line. Every plan includes a direct text line, no ticket system.
  2. Say which business you're with and what you need.

Ask Scout

  1. Tap Ask Scout in the top bar.
  2. Type a question, or tap one of the starters like "What should I do first today?"
  3. Scout sees your leads, requests and site, and answers or writes a draft for you. It never sends, saves or changes anything.

The Scout assistant panel open beside the dashboard, with suggested questions

Questions

How fast does Scott get to a request?

On Growth, changes are handled within 2 business days. On Pro they're priority, next business day, and you can pick Within 48 hours. On Starter, paid edits are handled within 2 business days.

Do requests cost extra?

On Starter, changes are $100 an hour. Growth includes up to 1 hour of edits a month and Pro up to 2 hours. Past that it's $100 an hour, only when you ask, and unused time doesn't roll over.

What counts as an edit?

Changing text, photos, prices, hours or services, and adding sections to pages you already have. New pages are $400 each, and new features or design work get a quote before anything starts.

Can I just text Scott instead of using Requests?

Yes. Text (781) 217-3165 anytime. Requests are handy when you want to attach photos and watch it move to Done.

Something on my site looks broken. What's quickest?

Start a request and pick Something looks wrong. Say what looks off and whether it's on a phone or a computer. A screenshot helps.

Can Scout change my website or text my customers?

No. Scout answers and drafts. You copy what you want and send it yourself, or send Scott a request.

How many questions can I ask Scout?

Up to 30 a day. It's built for quick questions about your leads, your site and what to do next.

How do I find a page in the dashboard fast?

Press Ctrl K, or tap the search at the top on a phone, and type what you want, like "orders" or a customer's name. Welcome tour in your account menu walks you through the main pages again.

Where's this help center?

You're in it. Each article covers one part of your dashboard, with steps that use the same button names you see on screen.

Can I email Scott?

Yes, at scott@kingswaysites.com. You can also reply to any "Done" email about a finished request.

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