Your store
Product reviews
How your store asks every shipped customer for a review, how you publish them, reply to them and bring in old ones, and why a rating is never a reason to hide one.
Updated
When your site has the online store, every product page can show reviews with stars, the review, the name, the date and a Verified buyer badge for reviews that came from a real order. Reviews live on the Reviews page, under Product reviews.
Ask for reviews
- Open Products, then the Settings tab.
- Under Notifications, switch on Ask each shipped customer for a review.
- From then on, every customer gets one email 7 days after their order ships, with a link to rate each product. Everyone gets the same ask.
Publish them
- Open Reviews, then Product reviews. New ones wait under Waiting for you.
- Read it and tap Publish. It shows on the product page within a few minutes.
- Tap Reply to answer it in public under the review.
Bring in old reviews
- On Product reviews, tap Import from Shopper Approved.
- Pick the export file. The reviews come in with their original dates.
Questions
Can I hide a bad review?
No. A rating is never the reason a review stays hidden. Hide is only for spam or an ad, profanity or abuse, personal info like a phone number, a review that isn't about the product, or a duplicate.
What's the Verified buyer badge?
It shows on reviews from customers who bought the product through your store.
Does every customer get asked, or only happy ones?
Every customer who had an order shipped gets the same email, 7 days after it ships. Nobody is picked or skipped.
Do reviews help on Google?
Published reviews add star ratings to the product page's search details, so Google can show them.
Still stuck? Ask Scout at the top of your dashboard or text Scott at 781-217-3165.